Refund Policy
Last updated: June 22, 2026
This Refund Policy applies to subscriptions to the UNIINCN service operated by TIEST PTE.LTD.
90-day money-back guarantee
We offer a 90-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 90 days of your original order date, for any reason.
How to request a refund
Refunds are processed by us directly through our payment processor, Stripe. To request a refund:
- Contact us through the channels listed on our website with your order email and we will process the refund, or
- Sign in to your account and use the customer portal to view your orders.
Approved refunds are returned to the original payment method. The time the refund takes to appear depends on your card issuer or wallet provider, usually 5–10 business days.
After the 90-day window
After the 90-day window has passed, subscription fees are generally non-refundable. You can cancel your subscription at any time from your customer portal to prevent future renewals; cancellation stops the next renewal and you keep access until the end of the current paid period.
Exceptional cases
Even outside the 90-day window we will review refund requests in cases of duplicate charges, billing errors, or where required by applicable consumer-protection law. Please reach out and we will resolve the issue.
Contact
For refund questions, contact us through the channels on our website.